Alias email as first choice

Hubspot allows for the creation of Email aliases, but no ability to set an alias as a default. It would be great if once an email alias has been created, you can select it as the default "Send From" address.

HubSpot updates
1 Reply
HubSpot Employee
HubSpot Employee

This is a roadblock for one of my customers as well. Think of all the service hub users that have connected their personal inbox but need the response to come from their team inbox. Sure they can set up an alias, but it's inconvenient for them to select this alias every time they need to respond to a new ticket. That's where the default alias can be very valuable - let me connect my personal inbox but by default respond from my team support address.