HubSpot Ideas

basil

Alerts / Announcement Banners in Knowledge Base / Website

As Hubspot is also covering services, it would be nice if we had a way of publishing alerts on top of every knowledge base article or even on top of every website (e.g. critical outtage or safety risk updates). How that looked in Zendesk (let us choose the color for also less critical announcements):

 

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15 Replies
basil
Key Advisor

Hubspot is also using this internally:

 

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Herschel
Top Contributor

Hubspot Knowledge Base Banner.jpgIt's frustrating when Hubspot clearly recognizes the need for features such as this for it's own knowledge base, but does not provide these features to it's users.

kreiner2006
Participant

Agreed! This would be extrememly helpful!

aleathery
Member

With COVID-19 a massive disruption right now, it would be very helpful if we could alert our customers and prospects to our policy and efforts surrounding the pandemic. We've sent out an email to all, but people are still coming to our website trying to find information. We need to be able to use this alert banner on our homepage to inform viewers of our efforts. 

wissagmu
Member

I pinged their Support team and they pointed me here: https://app.hubspot.com/marketplace/5083357/products/trunghnguyen1/announcement-bar

goconnor
HubSpot Product Team

We are currently not planning on adding an announcement bar to the Knowledge Base but may revisit this in the future.

JHub
Member

Yep, that's an oversight given pretty much every other (much less expensive) CMS provides this tool.

catan
HubSpot Employee

This would be really beneficial and helpful to our customers to relay announcments related to their Support team.

MissTipsi
Top Contributor

Could this not be resolved across KB and website by allowing a Pop-Up Form to merely act as a banner instead of having to link to a page/non-hubspot url/file/meeting etc?

Definitely seems a strange one that this couldn't be done in a very quick way.

RyanOsman
Member

Would be a useful feature!

1stClaas
Contributor

Hubspot should evolve this idea to a stage where they recognize its power as stated in similar ideas meaning not only knowledge base but any page where Hubspot is website host or the chat is active. Think of Intercom- they can do it, so should you guys 🙂

StSaari
Member

Bump as this is a very simple yet critical feature for a Knowledge Base. 

GrumpyHippo
Member

agree with @MissTipsi . Either a pop-up form or a unidirectional chatflow. Seems like a no-brainer (sse cases on both the service and marketing side), and surely a pretty trivial amount of effort on the Hubspot side. 

@goconnor still no plans for this?

SamanthaA
HubSpot Employee

Hi team! I work in HubSpot's customer support department. I confirmed internally with a product manager that this idea is still not currently planned on priorities for 2023. It doesn't mean it will never be considered, just that it is not currently queued to be developed. We do have a BETA for pop-up CTAs, which is similar but not the exact same thing, but this is only available to Starter customers currently. 

Christian_Jorge
Participant

Samanthas comment was the solution. You can do it with a sticky CTA banner, control it by URL and design it like you want it :-)! 

And it is not only for starter anymore, also pro packages etc.