Advancements to bot/chat
When in meeting automatically sets chat to away or busy
Currently, we have a predicament with the handoff feature assigning to a specific person. At present time our sales staff must manually set themselves as away every time they are in a demo to make themselves unavailable to chat. Since these demos are scheduled using HubSpot Meetings the chat bot should connect to the meetings so that they are automatically set to away when showing as in a HubSpot scheduled meeting.
Connect office hours to bot handoff
Currently, we have a chat set up with availability based on office hours. However, we use a bot to initiate the chat and unfortunately the bot doesn't integrate with chat availability. This means that at the end of the bot conversation the ticket is always handed off regardless of office hours set.
Add Chat and bot to idea category. It's not showing as an option.