When in meeting automatically sets chat to away or busy
Currently, we have a predicament with the handoff feature assigning to a specific person. At present time our sales staff must manually set themselves as away every time they are in a demo to make themselves unavailable to chat. Since these demos are scheduled using HubSpot Meetings the chat bot should connect to the meetings so that they are automatically set to away when showing as in a HubSpot scheduled meeting.
Connect office hours to bot handoff
Currently, we have a chat set up with availability based on office hours. However, we use a bot to initiate the chat and unfortunately the bot doesn't integrate with chat availability. This means that at the end of the bot conversation the ticket is always handed off regardless of office hours set.
Add Chat and bot to idea category. It's not showing as an option.
Moving this back to the Idea submitted since the automation piece of this has not been delivered yet. We are currently reviewing that automation piece and will post in a couple of months once we have any updates.
Part 1 of this has been delivered in our new beta feature, Team management.
This new feature will provide insight into your chat team’s availability status and adds the ability for Admins and Super Admins to control the individual user’s chat status to available and away. If an admin sets an agent to an away status, they will see a message in the inbox letting them know they were turned away and can toggle themselves back available once they are back.
Please request this beta feature by filling out this form .
This will be available to all Hubs Starter and above.
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