This is so basic. We find out too late that users are not logged in and therefore missed all activities getting logged as well. It creates many issues that could be prevented if admins could know about the disconnected inboxes in advance and take action.
Well much needed feature for Super Admins to have. Everytime an email reply is not being tracked, some workflows do not work according to plan. Infact, super admins need an alert as soon as a connected inbox is disconnected let alone having a view of who is connected and who is not.
Thank you all for the feedback! I'm pleased to share we are planning to solve this problem later this year. I'll update this post when we have more news to share.
This is an important feature. To understand if users have connected their email, calendar, etc and then the ability to understand if any have been disconnected at any point in time.
Hi everyone! I'm very excited to announce the first version of this is in public beta today as part of the new users table! Admins can enroll their portals by visiting this link to the entry in Product Updates and clicking "Join beta". Email Status will show if a user has connected their email and it is enabled. I also wanted to mention Calendar Status and Calendar Sync which do the same thing for Meetings and the Calendar integration.
Hi all! We have another addition here with the redesigned user record! Admins can enroll their portals by visiting this link to the entry in Product Updates and clicking "Join beta". Under Preferences, there is a new "Connected accounts" section that will show exactly which accounts the user has connected and their current status.
This is great, but in the 'more to come' is there a way to automatically notify these individuals via email letting them know they need to reconnect their email without an admin having to manually to check and tell them?
