This would be helpful for two reasons for our company and large sales team:
1) in advance of marketing email campaigns, we can make sure those disconnected are reconnected to get accurate "reply" data
2) if we see someone is disconnected, we can get them back online ASAP so they don't go days or weeks with no email tracking (most of the time, our sales team is on the go and don't know realize when they are disconnected)
As a Hubspot admin, there is no way to know when a user's mailbox/calendar got disconnected from Hubspot which doesn't allow to take rapid action in reconnecting these tools. Leaving a user mailbox/calendar disconnected can have major implications on the performance of the email sequences as well as the Hubspot meetings reliability. An admin should be able to visuzalise the connection status of any user's mailbox/calendar as well as be notified when one of this tool got disconnected.
We are struggling with this as well, please implement some sort of report for this! As admins we should be able to see who is improperly configured so we can take corrective action. Users need to reset gmail/corporate passwords every 90 days and when this reset happens, it breaks the hubspot/gmail integration and users are not taking corrective action on their own and its impossible to see who is in a disconnected state.
With so many tools and workflows that can rely on the connected inbox/connected calendar, it is critical that the Hubspot Admin have visibility into who is and is not connected. Please add this!
This is critical for our team of nearly 100 salespeople. We are finding lately that unless an inbox is connected (and even with an active HubSpot extension in Outlook), emails sent to a contact that is connected to a company are not being copied over to the company profile. This is a recent discovery and has been causing several issues for us since many of our team members are reviewing the last activity dates on the company side, not the contact side. Even more concerning, this issue is also happening with deal profiles, meaning email communication is not getting copied over to active deals when it absolutely should be. If we were able to see connected inboxes as admins, we would check periodically and ensure that those disconnected are reconnected. This would ultimately solve the "missing" email activity issue we're now facing.
Additionally, having a connected inbox is critical for marketing data. We don't get reply data without connected inboxes.
The Super Admin needs visibility on this at all times, with the ability to enter or change this information for all users. A new feature should be to include this as an option during the sign up phase. The Super Admin can ensure the new hire is set during their onboarding upon logging in. The same thinking should be allowed for calendar sync's.
Yes, this would be a very useful feature to be able to see as Super Admin which users connected / didn't connect their personal emails. I am currently implementing HubSpot in our company and I have to ask each employee (+20) if their email is properly connected which is not ideal.
