The admin account should have the ability to login as other user accounts. This would allow the admin to change the various settings, like notifications, that can only be changed at the user level. Great time and user frustration saver
Following on from this 'Log in as User' feature that the product team has built we are looking to hear your feedback on other product features that could help make things easier from an admin perspective when managing and troubleshooting your portals.
I started a thread over here and would love any feedback/suggestions:
User Impersonation is now live in all Enterprise portals! We have a detailed knowledge base here: https://knowledge.hubspot.com/settings/log-in-as-another-hubspot-user
Sorry about that! Updated the form.
I'm Flora Wang and I'm a Product Manager at HubSpot.
Thank you to everyone for commenting on this idea- we hear you that this is important functionality to have in HubSpot. We are currently looking into if the idea and understanding the problems in the space. I would love to chat with any admin who has thoughts on impersonation or logging in as a different user in the next week or two. Shoot me an email at firstname.lastname@example.org and we'll take it from there.
Any future news regarding this feature will be on this thread and I will update here.
Hey all! I just wanted to drop in here to say our team is currently doing some research around this problem. While I don't have anything to announce just yet, this is feedback we've heard & a problem we know users are interested in seeing us solve. Please keep the feedback coming, & thank you for all your thoughts thus far.
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