HubSpot Ideas

Mr_E

Admin login as other user

The admin account should have the ability to login as other user accounts.  This would allow the admin to change the various settings, like notifications, that can only be changed at the user level.  Great time and user frustration saver

84 Replies
FounderScale
Member

We help many clients with demand generation and because of the way many sales features work, we need to login as the user with their credentials. This couple with the new forced 2FA policy is making it very hard to execute on clients behalf. It would be great if we could easily pose as team members while enhancing security. 

ssaiz
Member

He, 
Will arrive this feature to the Pro License? Since you have force all the users to use the 2FA, I can't enter in to my teams accounts, what is basic for us...
Thanks!

Scoobs
Participant

The ability to log in as (or stealth - as I've seen it referred to in other systems) into other HubSpot user accounts would have been extremely helpful today. We recently updated our secondary subdomain, which necessitated changes to the 'meeting domain' that was set under general settings for each user.

 

It would have been very easy to complete if I could have logged in as each user on their behalf, however instead, I had to provide instructions to my users and assist most of them in making the update. And I needed to make sure this was done quickly to avoid any bad meeting links going out with the automation.... and ideally I would have made these changes after business hours.

dmaxwell
Contributor | Partner

Believe this is available today under users section 'Log in as users' on the Actions button for the user.  That said, it may well require an Enterprise or pro license.