Admin control panel for Chat

Can you please build a control panel for admins to access where they can see who is using the Messages tool and what their status is - "online" or "away mode", with the option to edit individual user's status. 

 

If the user forgets to log out and is traveling/on vacation etc. it would super useful to have a way of controlling this. I have Sales users globally and trying to have an overview of the Messages tool at the moment is almost impossible!  

HubSpot updates
Admin control panel for ChatHubSpot Product Team
changed to: In Planning
Oct 22, 2019

Thanks so much for the feedback!

 

We are working on a team managment page that would allow an admin to be able to update the status of an agent. It would solve the usecases mentioned here about a agent forgets to set themselves away and this will allow the admin to be able to fix it. 

We should be working on this in the near future, so I will update the thread here!

 

Thanks! 

 

Cassie

1 Reply
HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Thanks so much for the feedback!

 

We are working on a team managment page that would allow an admin to be able to update the status of an agent. It would solve the usecases mentioned here about a agent forgets to set themselves away and this will allow the admin to be able to fix it. 

We should be working on this in the near future, so I will update the thread here!

 

Thanks! 

 

Cassie