Can you please build a control panel for admins to access where they can see who is using the Messages tool and what their status is - "online" or "away mode", with the option to edit individual user's status.
If the user forgets to log out and is traveling/on vacation etc. it would super useful to have a way of controlling this. I have Sales users globally and trying to have an overview of the Messages tool at the moment is almost impossible!
+1 for this. We have an employee on vacation who is currently set to available and is getting chats assigned to them. We'd love to be able to toggle them off.
We are working on a team managment page that would allow an admin to be able to update the status of an agent. It would solve the usecases mentioned here about a agent forgets to set themselves away and this will allow the admin to be able to fix it.
We should be working on this in the near future, so I will update the thread here!
This is currently in planning. The team hopes to be able to address this in the next couple months. I will post once I have a more definite timeline! Stay tuned!
Hello! I am marking this as 'Delivered' because you can manage users' availability from the 'Availability Management' page as outlined in our KB. This is available for Starter, Professional, and Enterprise tiers. 😊
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