Additional workflow capability - unenroll upon email response

Add the ability to remove a contact from a workflow if contact responds to an email. 


1. Important when a contact response might warrant a different email subject or removal entirely. 


2. It is much like sequences with the added ability to measure response, click through and open rate. 




I want to enroll the user in a workflow to get feedback on the product. Plan to send 3 emails asking for feedback 2 days between each. 


Email 1 - "Hey we want to get some feedback on x"

Contact Response - "I'm not the right person to ask"


Unless I personally un-enroll the user, they will get the second and third email. 



This feature would also help with sales as you could use the workflows to enroll users in sales workflows and get reporting on the messages. 

HubSpot updates
Additional workflow capability - unenroll upon email responseHubSpot Product Team

When you are creating a workflow, instead of having to manually count out how many days to delay the next action, we need a calendar option instead. A pop up calendar that we could select the date in the month we want to set. That would be so much more efficient and accurate.

Additional workflow capability - unenroll upon email responseHubSpot Moderator

Hi there, 


I think it would be a very useful function to include the option "answered to email" in a workflow in goals as well as inside the filters. 


This could make the workflow tool even more accurate when it comes to contacting the right people with further emails. 




44 Replies
Occasional Contributor

Screenshot 2019-08-21 at 14.47.59.png


2 years on and still nothing.

New Contributor

My basic marketing tools I was using before this giant hubspot implemtation could all handle this ability. It's really frustrating this big sophiscated software is lacking in this basic functionality... 

New Member

This would be amazing, I was told by several support and salespeople that this was possible but maybe I wasn't clear. It would make all the difference if workflows had this capability. 

Regular Contributor

Just adding my voice to those wanting this functionality.