My basic marketing tools I was using before this giant hubspot implemtation could all handle this ability. It's really frustrating this big sophiscated software is lacking in this basic functionality...
This would be amazing, I was told by several support and salespeople that this was possible but maybe I wasn't clear. It would make all the difference if workflows had this capability.
I just switched back to Hubspot from Salesforce/Pardot and swore this was a feature Hubspot had. I absolutely need this feature. You can do it with Sequences, why not Workflows? I guess I will just build a sequence that approximates what I want to do. Not ideal though, this needs to be a feature that's added
There is a contact property that I use for this "Recent sales email replied date". I take them out of the workflow if that field is not known. Seems to work even for marketing emails. My inbox is connected to Hubspot Inbox - conversations which may be the reason why it can track it.
The lack of this feature seems like a very big oversight that needs to be fixed asap. People have been requesting this for almost 3 years now...why don't we have it yet? Seems like it would be a relatively easy fix. Not only am I having to manually remove people from the workflow when they reply, but I'm also having to trust that my team will notify me if they get a reply when the reply-to is not an inbox I have access to. Really makes a mess of things...
I’m Megan Legge, a product manager for HubSpot’s workflows tool. Currently, marketing email replies aren't tracked in HubSpot, and until they are, the workflows tool won't be able to unenroll a contact from a workflow based on a marketing email reply.
However, the greatnews is that the email team is currently working on marketing email reply tracking! Once that work is complete, the workflows team will be able to review introducing unenrollment functionality based on that reply information. To stay in the loop on the email team's work on marketing email reply tracking, please follow along on this other ideas forum post: https://community.hubspot.com/t5/HubSpot-Ideas/Email-Reply-Tracking/idi-p/2594
Thank you for your comments and feedback, and I will follow up again when we have more information.
Please add a goal where if someone responds to an email in workflow, they are removed from the workflow. I don't plan to purchase hubspot professional unless this is added. Thank you!
Being able to remove contacts from a workflow if they reply to an email is essential. It's very unfortunate that this feature is not available yet, while something very similar is possible in Sequences. I hope this can be changed very soon as it would massively enhance Workflow capabilities.
This is a great idea and something we definitely need in our funnels to avoid unnecessarily spamming converted clients and to improve the client experience.
Looking forward to the potential of this for our business.
This would be really helpful as it means we can focus on the relationships we have already created with clients without them getting irrelevant content.
This would be extremely helpful so that it shows we understand our clients and if don't remove them from a workflow where the are already communicating with the point of contact it makes us look silly.
If it would help to simplify this addition to Hubspot, I suggest that the contact could be unenrolled from the workflow if they send ANY email to my organization. It could be a reply to my automated email, but it could be a message they compose on their own (with a different subject) and send to us.
For workflows that are dealing with new contacts or cold sales prospects, the chance of them sending an email unrelated to the workflow is low. That means my unenrollment trigger could easily be "any incoming email from this contact".
