@jmangiameli You should take look at this one, now that Hubspot has launched the possibility for inbound calls. Maybe these are several steps and/or should be split into different submissions, but he is spot on regarding what kind of features HubSpot should be able to support these days. These are must features for any customer service center, inbound call center, inbound sales teams and so on.
Good ideas! Also very important: outgoing calls may show up as "unknown caller" or hidden number because the caller ID isn't allowlisted (or recognized?) by phone companies that calls are routed via - at least in Norway. So most of our leads won't even answer our calls because our number don't show up at the receivers phone. We even tried using Twilio paid account, but the issue is still there.
Log inbound calls, missed calls, and voicemails to CRM for Outbound phone numbers is essential. As you only offer very few international numbers and the HubSpot provided phone numbers lack often in call quality make this is essential as many have to rely on outbound phone numbers from other providers.
Would be great to get an update on the priority of this topic.
As I understand from this article, currently it is not possible
IVR - Interactive voice response when using HubSpot calling is super important since we have both customer service and inbound sales teams and need to redirect prospects and customers to the respective teams.
Also, it would be very useful to be able to route the calls in sequential order, so that all agents in the team would not get the call simultaneously, but rather one gets the call and if after some time he/she is busy or not answering, only then the call is routed to the other agents again in the sequential order set beforehand.
Hey! Hubspot Team! Any updates on these crucial features?
Thanks a lot in advance for putting this feature into implementation.
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