HubSpot Ideas

averyguest

Adding a Question After Someone Unsubscribes

We would like the ability to add a question after someone unsubscribes so we can understand why they unsubscribe. From my understanding, there is not a way to do this without code. 

2 Replies
CSteinbach
Contributor | Gold Partner

As @averyguest suggests, they would like this added after the unsubscribe. Because of the changes with Google and Yahoo this year and the requirement for one-click unsubscribes, perhaps this enhancement request would be best placed along with the unsubscribe confirmation. In order to optimize submissions, a single-select or multi-select checkbox field would be ideal. It would be helpfull as well to have controll over the confirmation message upon submission of the unsubscribe reason. 

BérangèreL
Community Manager

Thank you all for taking the time to submit, upvote, and comment on this Idea. This Idea is being revisited by our team. The product development process is always filled with unexpected bumps and hurdles, so I can't give an exact timeline, but we'll deliver this feature as soon as possible. All updates will be relayed on this thread. Stay tuned!