Adding Ticket Number & Custom Field to Ticket Reply Email Subject Line
It would be greatly appreciated it we could add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it helps our customers (and reps) track open tickets.
Currently I have to rely on them manually adding it - naturally this causes inconsistencies. A feature like the Personalized Tokens in the Marketing Hub should be available for the Conversation/Tickets.
This feature would be very helpful to automate the ticket number into the subject line of emails when corresponding with users. Where is this on the roadmap?
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