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Estado: Delivered
Brycelbrewer
Enviado por el ‎oct 5, 2018 4:08 PM

Adding Tags to Knowledge Base for better search functionality

It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched.  Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.

 

This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.  

 

I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote.  Thanks!

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Actualizaciones de HubSpot
Estado actualizado a: Delivered
January 15, 2020 06:12 AM

Search Tags for Knowledge Base articles are now available to all Service Hub Pro and Enterprise users.

December 18, 2019 04:40 AM

@Fredrikhoglind you are all set. Please PM me with any feedback you have.

Estado actualizado a: In Beta
December 18, 2019 04:09 AM

This feature is now available in beta. If you would like access please PM with your Hub Id.

October 23, 2019 01:18 AM

Hi @Fredrikhoglind this feature is next up for us and we hope to make it available by the end of the year.

May 09, 2019 10:09 AM

Hi @Fredrikhoglind, unfortunately, this feature is delayed and will be a number of months before it is available. I will update you with any more information when I have it Emoticono feliz

April 01, 2019 03:05 AM

Hi @stefano this feature is currently in development. I should have an update on it for you pretty soon. Could you give me more information on what problems you are experiencing?

Estado actualizado a: In Planning
March 12, 2019 03:22 AM

27 Comentarios
Fredrikhoglind
Participante
‎dic 11, 2019 7:36 AM

@goconnor with the end of the year coming up, whats the status for this? Emoticono sacando la lengua

Estado actualizado a: In Beta
goconnor
Equipo de producto de HubSpot
Equipo de producto de HubSpot
‎dic 18, 2019 7:09 AM

This feature is now available in beta. If you would like access please PM with your Hub Id.

Fredrikhoglind
Participante
‎dic 18, 2019 7:23 AM

Awsome, i would like access to Beta. HubID is 3968094

goconnor
Equipo de producto de HubSpot
Equipo de producto de HubSpot
‎dic 18, 2019 7:40 AM

@Fredrikhoglind you are all set. Please PM me with any feedback you have.

CarrieKayser
Miembro
‎dic 20, 2019 2:54 PM

302639

...and #wootwoot , so excited!

Estado actualizado a: Delivered
goconnor
Equipo de producto de HubSpot
Equipo de producto de HubSpot
‎ene 15, 2020 9:12 AM

Search Tags for Knowledge Base articles are now available to all Service Hub Pro and Enterprise users.

daliboard
Miembro
‎mar 27, 2020 6:03 AM

Is it possible at all to display the tags as clickable items in the frontend as well?