Adding Tags to Knowledge Base for better search functionality

It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched.  Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.

 

This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.  

 

I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote.  Thanks!

27 Comentários
Colaborador Ocasional

@goconnor with the end of the year coming up, whats the status for this? Língua do Smiley

Equipe de Produto da HubSpot
Equipe de Produto da HubSpot
Status atualizado para: In Beta

This feature is now available in beta. If you would like access please PM with your Hub Id.

Colaborador Ocasional

Awsome, i would like access to Beta. HubID is 3968094

Equipe de Produto da HubSpot
Equipe de Produto da HubSpot

@Fredrikhoglind you are all set. Please PM me with any feedback you have.

Colaborador Ocasional

302639

...and #wootwoot , so excited!

Equipe de Produto da HubSpot
Equipe de Produto da HubSpot
Status atualizado para: Delivered

Search Tags for Knowledge Base articles are now available to all Service Hub Pro and Enterprise users.

Colaborador Iniciante

Is it possible at all to display the tags as clickable items in the frontend as well?