Adding Tags to Knowledge Base for better search functionality

It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched.  Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.


This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.  


I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote.  Thanks!

27 Replies
Occasional Contributor

@goconnor with the end of the year coming up, whats the status for this? Smiley Tongue

updated to: In Beta
HubSpot Product Team

This feature is now available in beta. If you would like access please PM with your Hub Id.

Occasional Contributor

Awsome, i would like access to Beta. HubID is 3968094

HubSpot Product Team

@Fredrikhoglind you are all set. Please PM me with any feedback you have.

Occasional Contributor


...and #wootwoot , so excited!

updated to: Delivered
HubSpot Product Team

Search Tags for Knowledge Base articles are now available to all Service Hub Pro and Enterprise users.

New Contributor

Is it possible at all to display the tags as clickable items in the frontend as well?