Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.
This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.
I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote. Thanks!