Adding Tags to Knowledge Base for better search functionality

It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched.  Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.

 

This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.  

 

I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote.  Thanks!

HubSpot updates
19 Commentaires
david_dataton
Contributeur occasionnel

Good idea. Adding tags to the KB would be of upmost importance - not only for search. The limit to one category and subcategory does not work well with us. 

We have multiple products that a specific KB article would cover. But the products would be in different main categories...


Best regards, 
David / Dataton

CarrieKayser
Nouveau contributeur

Agreed! We want this as well!

charlotte7
Nouveau contributeur

yes,  this is annoying.  IS there any answer to this yet?

 

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning
 
stefano
Contributeur occasionnel

Excellent idea, but it is almost a year old. Any updates on the status? We are experiencing issues with customers searching online and visualizing 15 articles in the chat.

Équipe de développement de HubSpot
Équipe de développement de HubSpot

Hi @stefano this feature is currently in development. I should have an update on it for you pretty soon. Could you give me more information on what problems you are experiencing?

stefano
Contributeur occasionnel

Hi @goconnor, that is excellent news. Please keep us posted on the tags development. As for the issue, when a customer searches in the chat, the chatbot displays ALL articles that contain the words typed. That is why I was asking for updates on this feature.

RHearnRencore
Nouveau contributeur

As I'm in the process of moving our companies KB to HubSpot I to am keen on being able to tag articles for further organisation past that of the limited category structuring. As it is in development I can not wait for its release.

jamescooke
Contributeur occasionnel

I'm really keen on this, glad it is in devlopment. Is there an ETA on delivery? 

Fredrikhoglind
Nouveau contributeur

Is there a status update on this feature?