HubSpot Ideas

Antonino

Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

Atualizações da HubSpot
October 24, 2019 12:03 PM

Hi folks - as Kammie described, you can add tokens to your team signature so they're dynamic based on the agent that's responding: 

Screen Shot 2019-10-17 at 8.16.45 AM

At the moment, you can only include agent name, but we're planning on adding agent email, phone number, and other tokens over time. 

 

What other customization or personalization are you looking for there? Would love to hear more so we can incorporate into future iterations of this feature! 

Status atualizado para: Delivered
October 21, 2019 12:23 PM

Excited to announce that team email signatures are now live! I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

Status atualizado para: In Beta
October 03, 2019 10:55 AM

Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use cases, and added your thoughts and opinions over the past several months!
 
Thank you for your feedback and patience with this feature. I'm excited to announce that it's now in beta and we look forward to rolling it out to you all! 
 
If you want to sign up for the beta, please fill out this form.

Status atualizado para: In Planning
June 26, 2019 06:53 AM

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

142 Comentários
elimartin
Membro

+1 - this is "must have" feature

onvista
Colaborador(a)

 Seems like a pretty basic feature for an inbox, please add

Status atualizado para: In Planning
cambria
Equipe de Produto da HubSpot

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

GiuseppeShipit
Membro

Homem muito feliz

henrikgadegaard
Membro

+1 from me as well!

AlbertOlden
Membro

please add signatures for conversations Emails!!!!!

bryan-symetric
Membro | Parceiro Diamante

I agree with most of the responses here. This feature seems to be a no-brainer and I'm suprised it wasn't included when Conversations were first added.

bpb_emma
Membro

I also would like to see this happen. It makes having the shared inbox a bit useless otherwise. Unsure why it wasn't an originally implemented concept as I can't see how it would work properly without it. Even the Hubspot employee's have their own signature - do they not use their own software?

user5327
Participante

@bpb_emma I have confirmed with them previously, no they do not use their own support software.

 

 

LUP
Colaborador(a)

@user5327 which software provider do they use?

user5327
Participante

@LUP I'm not a 100% but it may be groove from what I can see.

Hiyakker
Colaborador(a)

 I have confirmed with them previously, no they do not use their own support software.

 

Maybe they are smarter than I have given them credit for.

oliviacollins
Membro

This seems like a basic function, please add ability

willysh
Participante

Yet another thing that isn't possible on HubSpot. Without it the entire Conversations area of the suite is useless to our business.

ee
Participante

Yeah, finally hooked up our inbox, only to find this issue. How is this possible?

PabloPanica
Membro

Hi guys, thanks for the update on the issue. Really looking forward to see this functionality. Thanks.

 

bshort
Membro

Really surprised this feature does not exist...means we'll have to continue using an alternative

Samantha_Baker
Membro

Yes, agree with this. Please look at adding this in the future.

BenettB
Participante

Being able to select from available signatures would be helpul in the inbox, but also when replying to/within a ticket. I'd also like to be able to reply to a form submission as well - currently that is not an option. Both form submissions and tickets should be treated like a conversation in the inbox - complete with reply and signature options. 

albawan
Membro

Any update on this? To me it seems something really elementary to have this. Why else would you have this signature?