Add user signature to emails sent from Conversations

Antonino

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

HubSpot updates
Oct 24, 2019

Hi folks - as Kammie described, you can add tokens to your team signature so they're dynamic based on the agent that's responding: 

Screen Shot 2019-10-17 at 8.16.45 AM

At the moment, you can only include agent name, but we're planning on adding agent email, phone number, and other tokens over time. 

 

What other customization or personalization are you looking for there? Would love to hear more so we can incorporate into future iterations of this feature! 

Status updated to: Delivered
Oct 21, 2019

Excited to announce that team email signatures are now live! I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

Status updated to: In Beta
Oct 3, 2019

Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use cases, and added your thoughts and opinions over the past several months!
 
Thank you for your feedback and patience with this feature. I'm excited to announce that it's now in beta and we look forward to rolling it out to you all! 
 
If you want to sign up for the beta, please fill out this form.

Status updated to: In Planning
Jun 26, 2019

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

137 Replies
elimartin
Member

+1 - this is "must have" feature

onvista
Contributor

 Seems like a pretty basic feature for an inbox, please add

Status updated to: In Planning
cambria
HubSpot Product Team

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

GiuseppeShipit
Member

Man Very Happy

henrikgadegaard
Member

+1 from me as well!

AlbertOlden
Member

please add signatures for conversations Emails!!!!!

bryan-symetric
Member | Gold Partner

I agree with most of the responses here. This feature seems to be a no-brainer and I'm suprised it wasn't included when Conversations were first added.

bpb_emma
Member

I also would like to see this happen. It makes having the shared inbox a bit useless otherwise. Unsure why it wasn't an originally implemented concept as I can't see how it would work properly without it. Even the Hubspot employee's have their own signature - do they not use their own software?

user5327
Participant

@bpb_emma I have confirmed with them previously, no they do not use their own support software.

 

 

LUP
Contributor

@user5327 which software provider do they use?

user5327
Participant

@LUP I'm not a 100% but it may be groove from what I can see.

Hiyakker
Contributor

 I have confirmed with them previously, no they do not use their own support software.

 

Maybe they are smarter than I have given them credit for.

oliviacollins
Member

This seems like a basic function, please add ability

willysh
Participant

Yet another thing that isn't possible on HubSpot. Without it the entire Conversations area of the suite is useless to our business.

ee
Participant

Yeah, finally hooked up our inbox, only to find this issue. How is this possible?

PabloPanica
Member

Hi guys, thanks for the update on the issue. Really looking forward to see this functionality. Thanks.

 

bshort
Member

Really surprised this feature does not exist...means we'll have to continue using an alternative

Samantha_Baker
Member

Yes, agree with this. Please look at adding this in the future.

BenettB
Participant

Being able to select from available signatures would be helpul in the inbox, but also when replying to/within a ticket. I'd also like to be able to reply to a form submission as well - currently that is not an option. Both form submissions and tickets should be treated like a conversation in the inbox - complete with reply and signature options. 

albawan
Member

Any update on this? To me it seems something really elementary to have this. Why else would you have this signature?