Add user signature to emails sent from Conversations

[Antonino]

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

[Antonino]

Hi folks - as Kammie described, you can add tokens to your team signature so they're dynamic based on the agent that's responding: 

At the moment, you can only include agent name, but we're planning on adding agent email, phone number, and other tokens over time. 

What other customization or personalization are you looking for there? Would love to hear more so we can incorporate into future iterations of this feature! 

[Antonino]

Excited to announce that team email signatures are now live! I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

[Antonino]

Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use cases, and added your thoughts and opinions over the past several months!

Thank you for your feedback and patience with this feature. I'm excited to announce that it's now in beta and we look forward to rolling it out to you all! 

If you want to sign up for the beta, please fill out this form.

[Antonino]

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

[AvS-K]

Update?

[LJiang]

I've seen an increase in signatures for team emails, but that's not nearly enough. Because large companies will have many employees using the same email, if you only use a team signature, it will be very mechanical and impersonal. I recommend developing user-based signatures and adding a signature button when sending so that I can add my personal signature.