Add user signature to emails sent from Conversations

[Antonino]

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

[Antonino]

Hi folks - as Kammie described, you can add tokens to your team signature so they're dynamic based on the agent that's responding: 

At the moment, you can only include agent name, but we're planning on adding agent email, phone number, and other tokens over time. 

What other customization or personalization are you looking for there? Would love to hear more so we can incorporate into future iterations of this feature! 

[Antonino]

Excited to announce that team email signatures are now live! I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

[Antonino]

Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use cases, and added your thoughts and opinions over the past several months!

Thank you for your feedback and patience with this feature. I'm excited to announce that it's now in beta and we look forward to rolling it out to you all! 

If you want to sign up for the beta, please fill out this form.

[Antonino]

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

[granthbrown]

Automatic email signatures work in Service Tickets but not in the Conversations Inbox. Please extend this functionality to conversations!

[NickS]

 Seems like a pretty basic feature for an inbox, please add

[Rhollifield]

We have several individuals on our team from different areas of the company (Marketing, Customer Service, Sales, Developer) who all respond to tickets. It would be great to have a generic signature just for tickets. That way our responses don't seem weird coming from a Marketing Manager or a CTO, etc... instead they would all show one signature "Customer Success."

[brkn]

 Yes please!

[brkn]

Please do this 🙏

[brkn]

Also adding sequences would be nice as well.

[raylawrence]

++1 

This is so basic I can't belive it's not in the product. 

Signatures from the user's profile appear in Tickats but not in Conversations.

Given the likely nature of conversations, um, in Conversations this makes them very impersonal.

We'll have to use snippets as a workaround for now, but not ideal.

Also we can't add a company logo to a snippet workaround so double fail there too.

[LUP]

Come on HubSpot - this is so basic.......

And also the function to "forward" or "reply to all" 

Your tool is simply not even basic format. 

[HyperG]

We are just now implementing and I see the value in having the ability to have these functions added to conversations. I agree with @LUP, @raylawrence and @brkn.  

[bhohenstein]

+1

Having Conversations Inbox pull in the unique signature of the user that responds to the email is important to our workflow

[LUP]

@granthbrown @brkn @Rhollifield @NickS Don't you guys also need the bcc and cc function in the inbox? Right now you CAN'T see if a person is cc in an incoming e-mail... 

And also, where is the "reply to all" or "forward" function?

For me... pretty critical and quite BASIC!

Upvote this one: https://community.hubspot.com/t5/HubSpot-Ideas/Email-Signature-in-Conversations-Team-inbox/idc-p/201...

[christophep]

Must have!

[mrlim]

+1

We are looking for this feature as well. Our possible use cases:

1) Automatically include a generic "Customer Service Rep" signature

or

2) Automatically include the personal signature of whomever is replying to the ticket

We'd probably settle for either option, but both would require an image in the signature - hence snippets don't work (nor are snippets automatic).

This is a must-have feature for us!

[Jayson]

Definitely need this! We are also using snippets at the moment but those don't support HTML.

[bhohenstein]

The workaround that was suggested to us has been working well enough:

Search contacts for the customer's email address.

Send an email via the customer profile (not through Conversations Inbox)

Go back to Conversations Inbox and mark the message Closed

The message will come from the individual user's email address and their signature will be added.

Depending on how the message was received, it's likely you'll find the original message there and will be able to hit Reply so that the original text is included in the response. Watch that the correct sending email address is used because the default will be the shared email. But there is a simple drop-down to change that each time a message is sent.

[user5327]

The feature is available in all other parts of Hubspot, just not the place where it is absolutely essential. 

https://www.youtube.com/watch?v=jl17CYYSzUw

[Hiyakker]

So crazy that Hubspot has so much basic functionality like this missing. I'd call this a bug rather than a feature request. 

[LUP]

@user5327 agree!! still waiting!

[davidrevis]

Was about to implement our teams using the email inbox and now realise we can't use it till the signature is sorted out.

[staceykatlain]

Yesssss, please.