Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

HubSpot updates
127 Replies
RizzzO
New Contributor

+1 

 

Just switching to Service hub from our previous tool, and this is close to a show stopper for us... Seriously? No signatures? 

souravghosh
New Contributor

This is absolutely necessary. 

AirAdvisor
Occasional Contributor

this is crazy simple thing everyone is asking for and is being provided as basic elementary thing

Snippet does not allow to insert company logo!

 

I check market cap of HubSpot is 8,4 billion USD, it is crazy simple things are not done for so long!!!

 

search is NOT working in conversations!

 

we left with need to use Gmail, close conversation function does NOT really sync with Gmail. hence why to waste time, energy on Hubspot if nobody cares.

 

I am on my half way out of HubSpot. 

RebekahN
New Contributor

Hi,

Can this feature please be implemented as soon as possible? There's no point a customer success team sending an email out to our customers without a signature block - it makes the HubSpot Conversation inbox useless.

Lauri1
New Contributor

Hey,

 

I'm with all the others here. A working signature feature in the conversations would make customer service and sales so much easier!

 

Also, the search function in the conversations tab doesn't always seem to work. It would be greatly appreciated if it worked properly. This way there would be no need for checking back and forth in the desktop/online email client and the conversations tab.

 

We're just planning on updating to better packages in sales, marketing and service hubs in Hubspot but the search and signature features not working properly might force us to consider other service providers.

 

Huge appreciation if these two things would start working!

Actuado
New Contributor

We agree. 

nickgdt
Regular Visitor

The thread has been open for almost a year now, and still in "planning",  how can such a basic tool be neglected like this for such a long time, same goes for "reply to all and "forward"  these are the basic tools part of a mailbox I don't even understand how this wasn't integrated when you created the mailbox

Wibeke
Occasional Contributor

We need this! 

HelenaDV
New Contributor

A full signature with your company logo must be available under the Conversation section.

We don't always create tickets to reply very simple emails, but our replies do need to have our company logo in them.

They become impersonal if they are not included.

I hope this can be developed quickly, just like the "forward" button, such a basic requirement for everyone working in Customer Service and using emails on a daily basis.

 

Thank you

HubSpot Product Team
HubSpot Product Team
updated to: In Beta
Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use cases, and added your thoughts and opinions over the past several months!
 
Thank you for your feedback and patience with this feature. I'm excited to announce that it's now in beta and we look forward to rolling it out to you all! 
 
If you want to sign up for the beta, please fill out this form.