Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

133 Comentários
Colaborador Iniciante

+1 - this is "must have" feature

Colaborador Frequente

 Seems like a pretty basic feature for an inbox, please add

Equipe de Produto da HubSpot
Equipe de Produto da HubSpot
Status atualizado para: In Planning

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

Colaborador Iniciante

Homem muito feliz

Colaborador Iniciante

+1 from me as well!

Visitante

please add signatures for conversations Emails!!!!!

Novo membro

I agree with most of the responses here. This feature seems to be a no-brainer and I'm suprised it wasn't included when Conversations were first added.

Colaborador Iniciante

I also would like to see this happen. It makes having the shared inbox a bit useless otherwise. Unsure why it wasn't an originally implemented concept as I can't see how it would work properly without it. Even the Hubspot employee's have their own signature - do they not use their own software?

Colaborador Frequente

@bpb_emma I have confirmed with them previously, no they do not use their own support software.

 

 

Colaborador Frequente

@user5327 which software provider do they use?

Colaborador Frequente

@LUP I'm not a 100% but it may be groove from what I can see.

Colaborador Frequente

 I have confirmed with them previously, no they do not use their own support software.

 

Maybe they are smarter than I have given them credit for.

Novo membro

This seems like a basic function, please add ability

Colaborador Ocasional

Yet another thing that isn't possible on HubSpot. Without it the entire Conversations area of the suite is useless to our business.

Colaborador Ocasional

Yeah, finally hooked up our inbox, only to find this issue. How is this possible?

Colaborador Iniciante

Hi guys, thanks for the update on the issue. Really looking forward to see this functionality. Thanks.

 

Novo membro

Really surprised this feature does not exist...means we'll have to continue using an alternative

Novo membro

Yes, agree with this. Please look at adding this in the future.

Colaborador Iniciante

Being able to select from available signatures would be helpul in the inbox, but also when replying to/within a ticket. I'd also like to be able to reply to a form submission as well - currently that is not an option. Both form submissions and tickets should be treated like a conversation in the inbox - complete with reply and signature options. 

Colaborador Iniciante

Any update on this? To me it seems something really elementary to have this. Why else would you have this signature?