Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

133 Commentaires
Nouveau contributeur

+1 - this is "must have" feature

Contributeur régulier

 Seems like a pretty basic feature for an inbox, please add

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning

Hi folks - thanks or all the input on this! This is absolutely on our roadmap - we're planning to tackle this quarter. I'll update this post when I have more details on beta and release timeline.  

Nouveau contributeur

Homme très heureux

Nouveau contributeur

+1 from me as well!

Visiteur occasionnel

please add signatures for conversations Emails!!!!!

Nouveau membre

I agree with most of the responses here. This feature seems to be a no-brainer and I'm suprised it wasn't included when Conversations were first added.

Nouveau contributeur

I also would like to see this happen. It makes having the shared inbox a bit useless otherwise. Unsure why it wasn't an originally implemented concept as I can't see how it would work properly without it. Even the Hubspot employee's have their own signature - do they not use their own software?

Contributeur régulier

@bpb_emma I have confirmed with them previously, no they do not use their own support software.

 

 

Contributeur régulier

@user5327 which software provider do they use?

Contributeur régulier

@LUP I'm not a 100% but it may be groove from what I can see.

Contributeur régulier

 I have confirmed with them previously, no they do not use their own support software.

 

Maybe they are smarter than I have given them credit for.

Nouveau membre

This seems like a basic function, please add ability

Contributeur occasionnel

Yet another thing that isn't possible on HubSpot. Without it the entire Conversations area of the suite is useless to our business.

Contributeur occasionnel

Yeah, finally hooked up our inbox, only to find this issue. How is this possible?

Nouveau contributeur

Hi guys, thanks for the update on the issue. Really looking forward to see this functionality. Thanks.

 

Nouveau membre

Really surprised this feature does not exist...means we'll have to continue using an alternative

Nouveau membre

Yes, agree with this. Please look at adding this in the future.

Nouveau contributeur

Being able to select from available signatures would be helpul in the inbox, but also when replying to/within a ticket. I'd also like to be able to reply to a form submission as well - currently that is not an option. Both form submissions and tickets should be treated like a conversation in the inbox - complete with reply and signature options. 

Nouveau contributeur

Any update on this? To me it seems something really elementary to have this. Why else would you have this signature?