Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

HubSpot updates
127 Replies
Hiyakker
Regular Contributor

The snippets solution isn't really a solution at all. Because Hubspot greedily  limit the number of snippets available in order to force users to upgrade, this can effectively mean an additional cost of nearly $5000 year for some users to have a basic feature that is available in even free CRMs.    I suspect that this is also the reason that the issue hasn't been addressed : Doing so would make them less money and mess up their infamous "sales accelleration formula".

briansweat
Regular Contributor

71 replies so far, someone from HubSpot should at least comment on this one.  Unlike some above commenters, we're paying for full Sales and Service Pro users and we still do NOT have the ability to auto-populate their signature.  Most of the team is using snippets like #firstname_lastname to fill in their signature, but they have to remember to do that each time.  The emails sent to our clients come from the conversations inbox email address (e.g., support@example.com), so including a personal signature is really important to us and our clients (to know it's a reply from a human, and which human)

rmagness
Occasional Contributor

We are also paying for the premium sales professional and marketing...and still need this basic feature.

Ljohnston1
Visitor

This would be great. 

NCO
Top Contributor

@briansweat 

Completely agree with your frustration regarding the lack of any update/response from Hubspot's end.

While I know implementing this feature is the number 1 priority here, it's the lack of communication that irks many folks the most. Just a timeline as to if/when we can expect an update, or if it's even something that's on the product teams agenda, would go a long way and set realistic expectations rather than keep people guessing whether or not a thread is even being monitored.

 

 

jamiemcrobb
New Contributor

this

tsnetworks
Visitor

we need it also..

ECartrite
New Contributor

We need it!

bonniee
Occasional Contributor

This would be so helpful! 

StephanieM1
Visitor

Completely agree - would love to see generic email signatures for each inbox and / or service pipeline; we have multiple brands running within our hubspot and need to be able to respond to customers with appropriate contact details