Add user signature to emails sent from Conversations

Hey hey, 

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox  to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want 

63 Replies
NCO
Regular Contributor

Hey Hubspot,

 

Anything you can pass along here? Understandable if it's not at the top of the docket but would be great just to get some idea that the team has acknowledged this thread and is looking into it.

 

@roisinkirby - are you able to provide any insight here?

 

Thanks,

Noah

specksie
Regular Contributor

Please! We cannot use the email function without signatures. Your workaround is not working because our Signature ist "too long" - but a long signature is legally neccecary for bigger companies. 

bhohenstein
Occasional Contributor

Here's what's been working for us until Hubspot makes Conversations Inbox a full-featured part of the product:

 

1. Copy the customer's email address from the message in Conversations Inbox

2. Leave the Inbox and search for that email address in Contacts

3. In the customer's Contact page, you will see a copy of the email they sent

4. Click "Reply" on that email

5. Your personal signature will be automatically assigned to that email

6. Click the drop-down arrow in the "From" section to make sure the email orginiates from your correct account

7. Author and send email

8. Go back to Conversations Inbox and click the check mark to close the email there

 

I've broken it down into a lot of steps for clarity's sake, but it's actually pretty quick. And even the techno-phobes among our staff have picked this up quickly with virtually no complaint.

 

I hope Hubspot comes up with their own fix for this soon, but this has been a very workable solution in the meantime.

 

Happy 'spotting!

 

-Ben

LUP
Regular Contributor

With that workaround there is a HUGE workLoad..

yes it’s simple if you receive 10 tickets each day.. I probably don’t think that you receive more than 300 tickets a day as I do.. 

 

in in my scenario, it’s not a workable workaround.. 

bhohenstein
Occasional Contributor

Hmm. I suppose. I personally average about 30 contacts through Conversations Inbox each day, but the time involved is the actual authoring of the emails. The process I outlined takes me about 2 seconds per email if you don't count the time to write out the email.


Obviously everyone has their own workflow and your mileage may vary. 

 

Again, this is an issue Hubspot needs to address, but hopefully someone will benefit from my advice in the meantime. I suggest folks give it a try to see if it might be helpful.

Willeke
New Contributor

please add this functionality asap!

Citycatt
New Member

This is an essential feature!

GiuseppeShipit
Regular Visitor

Please, we do need it as well!! +1

Nico_Steenkiste
Occasional Contributor

We are getting requests from clients for this feature too!  So an update to this thread with an indication of when this could be added on the development timeline would be nice!

HermsenRental
New Contributor

+1 for this.