Re: Email Signature in Conversations / Team inbox

Hey hey,

we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want

HubSpot updates

130 Replies

Occasional Contributor

Automatic email signatures work in Service Tickets but not in the Conversations Inbox. Please extend this functionality to conversations!

Occasional Contributor

Seems like a pretty basic feature for an inbox, please add

New Contributor

We have several individuals on our team from different areas of the company (Marketing, Customer Service, Sales, Developer) who all respond to tickets. It would be great to have a generic signature just for tickets. That way our responses don't seem weird coming from a Marketing Manager or a CTO, etc... instead they would all show one signature "Customer Success."

Regular Contributor

- edited

Yes please!

Regular Contributor

Please do this 🙏

Regular Contributor

Also adding sequences would be nice as well.

Regular Contributor

++1

This is so basic I can't belive it's not in the product.

Signatures from the user's profile appear in Tickats but not in Conversations.

Given the likely nature of conversations, um, in Conversations this makes them very impersonal.

We'll have to use snippets as a workaround for now, but not ideal.

Also we can't add a company logo to a snippet workaround so double fail there too.

Regular Contributor

Come on HubSpot - this is so basic.......

And also the function to "forward" or "reply to all"

Your tool is simply not even basic format.

New Contributor

We are just now implementing and I see the value in having the ability to have these functions added to conversations. I agree with @LUP, @raylawrence and @brkn.

Occasional Contributor

Having Conversations Inbox pull in the unique signature of the user that responds to the email is important to our workflow

Regular Contributor

@granthbrown @brkn @Rhollifield @NickS Don't you guys also need the bcc and cc function in the inbox? Right now you CAN'T see if a person is cc in an incoming e-mail...

And also, where is the "reply to all" or "forward" function?

For me... pretty critical and quite BASIC!

Upvote this one: https://community.hubspot.com/t5/HubSpot-Ideas/Email-Signature-in-Conversations-Team-inbox/idc-p/201...

New Contributor

Must have!

Occasional Contributor

- edited

We are looking for this feature as well. Our possible use cases:

1) Automatically include a generic "Customer Service Rep" signature

2) Automatically include the personal signature of whomever is replying to the ticket

We'd probably settle for either option, but both would require an image in the signature - hence snippets don't work (nor are snippets automatic).

This is a must-have feature for us!

Occasional Contributor

Definitely need this! We are also using snippets at the moment but those don't support HTML.

Occasional Contributor

The workaround that was suggested to us has been working well enough:

Search contacts for the customer's email address.

Send an email via the customer profile (not through Conversations Inbox)

Go back to Conversations Inbox and mark the message Closed

The message will come from the individual user's email address and their signature will be added.

Depending on how the message was received, it's likely you'll find the original message there and will be able to hit Reply so that the original text is included in the response. Watch that the correct sending email address is used because the default will be the shared email. But there is a simple drop-down to change that each time a message is sent.