HubSpot Ideas

tlin

Add ticket watcher

Is it possible for a supervisor to add themselves as ticket watcher? When the customer replies, both the ticket handler and watcher will receive an notification. 

 

This can help when a team member goes on vacation/ out of office, then the manager can step in and respond to the customer. 

 

Also, under user groups, if we setup hierarchies, the manager should have the power to watch all the tickets handled by users under his group.

 

 

4 Replies
TShukert47
Participant

I would love to have this feature as well. 

MariaDeVicente
Member

We would love this one too! It's a pretty standard feature in email and PM tools

SHarris73
Member

This would be a great feature!

GGilbert
Participant | Diamond Partner

Hey There if you havn't solved the issue, HubSpot has this feature that is a very close option.

 

https://knowledge.hubspot.com/crm-setup/follow-a-record

 

Let me know your thoughts.