Add team signature when sending from shared email outside of Conversations

[DerrickCameron]

At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature.

However, it does add the Team Signature if you respond to a Ticket from within the Conversation Inbox.

This is confusing and is not consistent behaviour.

Therefore, please can you change the Ticket page to add the Shared Team Signature to the reply, if you are sending the reply from the Shared Team Email address.

Many thanks!

[DerrickCameron]

@cwh8944 it's still on our radar! I can't make any promises, but we're hoping it can be a follow-up item to Multiple email signatures, which is in beta right now.

[DerrickCameron]

Hi all! We are reviewing this idea to see if we can incorporate as part of some larger work on signatures. Stay tuned for updates!

[cwh8944]

@hroberts Any update? If not a larger signature update, can we please just simply get a phone number token for team signatures?!?

[hroberts]

@cwh8944 it's still on our radar! I can't make any promises, but we're hoping it can be a follow-up item to Multiple email signatures, which is in beta right now.

[HolliW00d]

@hroberts thank you this is a good option for now!

[AVChrista]

This feature is greatly needed for Service teams. Please continue to work on this HubSpot as I have clients that have this need now. 🙂

[abiblu]

We just had a client say they thought we were scammers because the email they received didn't have a company signature. It would be funny if it wasn't so sad. We joined HubSpot in good faith 5 years ago and all of the basic issues we had assumed would be fixed in months are still not done. I guess the joke's on us that we chose HubSpot.