HubSpot Ideas

DerrickCameron

Add team signature when sending from shared email outside of Conversations

At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature.

 

However, it does add the Team Signature if you respond to a Ticket from within the Conversation Inbox.

 

This is confusing and is not consistent behaviour.

 

Therefore, please can you change the Ticket page to add the Shared Team Signature to the reply, if you are sending the reply from the Shared Team Email address.

 

Many thanks!

HubSpot Updates
December 10, 2024 09:53 AM

@cwh8944 it's still on our radar! I can't make any promises, but we're hoping it can be a follow-up item to Multiple email signatures, which is in beta right now.

Being Reviewed
July 18, 2024 03:56 PM

Hi all! We are reviewing this idea to see if we can incorporate as part of some larger work on signatures. Stay tuned for updates!

85 Replies
OKolbe
Member

Hello,

This must be added, many other CRM has it as a standard feature.

 

GKiss
Member

Agreed, we need the signature to be added to emails sent from tickets too.

 

RCalder
Member

How is this not a normal/out-of-the-box function for a sales support programme?  We need this!

K-Katsuyama
Member

I agree with you.

When creating a new email from a record such as a contact, it would be more convenient if the sender is the email address set in the inbox, so that the team signature is reflected.

 

This is because we often respond as a team.

abiblu
Contributor

Hi all,

I have some unfortunate news. I contacted HubSpot support and they said:

 

> At the moment the team is aware of the issue but in the immediate there are no plans to implement this feature request yet.

> Unfortunately timeline wise I'm unable to provide an estimate as to when this would be built out by the team.

 

NChamberlain
Member

I couldn't agree more that this is a must-have. We're trying to unify our brand voice through automation tools but we can't automatically keep our signatures consistent. As a new customer, I'm surprised and disappointed with this funtion gap.

ahurley
HubSpot Employee

This would be hugely benficial to customers, and have seen 2 requests in one week for this come into support 🙂

NicoleJ
HubSpot Moderator

+1

CBergeron
Member

In ticket emails, we have the option to choose the ''From'' email address, but it does not change the signature.

So if we have a team email address, the team signature will not appear.  The personal signature will and it does not make sense.

Why give the option if it does not work? 

This would be a nice-to-have for every team using tickets in Service Hub.

LWehmeier
Member

Agreed, this is a must!!

Viddy
HubSpot Employee

Sharing on behalf of my customer: 

 

They are completing tasks via the CRM and send out emails from the contact record regularly. Although they have set up team email signatures they are not able to populate them when sending replies within the CRM. As they have many different team email channels and signatures they would benefit from being able to automatically populate the correct team email signature. At the moment, they are using snippets as a workaround but having team email signatures apply to wherever team emails are used would be best 🔝

 

Andre_Broenner
Member

Hallo zusammen,
bisher wird die Signatur des Teampostfaches ja nur übernommen, wenn ich direkt aus dem entsprechenden Postfach schreibe.
Wenn ich eine Mail aus dem Deal, mit der Teamadresse verschicke, wird meine persönliche Signatur genutzt. 
Dieses Vorgehen ist nicht logisch.

REQUEST:
Bitte beim versenden von Mails, mit der Teamadresse, bitte auch die Signatur des entsprechenden Teams setzen und nicht die persönliche.

Danke euch.

CHonoré
Member

+1

FHolbrook
Member

This is a must have. We just started with hubspot and I never thought I'd need to diligence how email signatures work on the support desk. We need movement on this.

OKolbe
Member

The article was opened on 22.06.2020 and till today Hubspot looks didn't have any interest to fix it.

What for a work. It let the question comes, why should use HubSpot for sending Tickets and Team emails? If after 2 years they didn't have interested to fix it.

JLoomis
Contributor

n/a

AIannarelli2
Member

I thought I was doing something wrong.  This seems like reply standards 101.  Please implement.

HOstrowski
Participant

Have the ability to create a email signature for a team email in one spot.  Currently, the connected channel team email signature is only effective for Inbox and not emails created from within a Service Hub ticket/record.  We need to manually add the (HTML) email signature block manually for each user.

CapMonoro
Member

This is a must, there is no sense in how it works just now.

KWinkel
Member

for us also... its a nice option to send emails out of deal directly to the customer, but its useless if there is no signature added automaticly. its not even possible to add a signature that was previously created... please fix that asap!