Add team signature when sending from shared email outside of Conversations
At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature.
However, it does add the Team Signature if you respond to a Ticket from within the Conversation Inbox.
This is confusing and is not consistent behaviour.
Therefore, please can you change the Ticket page to add the Shared Team Signature to the reply, if you are sending the reply from the Shared Team Email address.