Our product is supported in several Indian languages, and we will add support for more languages soon. We host our how-to articles in KB. Since the only Indian language supported in KB is Bengali, we are blocked from providing a full experience to our users in the language of their choice.
We operate 90% in Iceland and it is pretty hard to ensure all our content is localised in Icelandic. Having our content in Icelandic will resolve so many issues as we develop bots. The combination Icelandic - English is not great customer experience so adding this language to the knowledge would be greatly appreciated.
Hi all! I've consolidated a handful of related ideas about an expanded list of supported languages for multi-language knowledge articles. Please continue to upvote this idea, but good news -- we're making progress here! I'm unable to provide a timeline, but the work is underway. Have a great rest of your week and thank you as always for the feedback 😀
It's been 6 months since last comment from Tilly. Any updates? Please get Icelandic our customers are not happy with seeing all information only in English... we can localise hundreds or articles as we scale...
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
