HubSpot Ideas

rgriss

Add "quote link" token in automated email tool

We recently upgraded to sales enterprise.  We are using a quote-based workflow.  We want to build several notifications: for example, when a deal reaches a stage called "complete", but the customer has not yet paid their invoice, we want to send a reminder with a link to the quote so the customer can easily submit their payment.  This is a very common use case with obvious benefits.

 

rgriss_4-1629147867096.png

 

The problem is, the "token" for a simple quote link is not currently available in the email tool.  There are other similar links, such as "Download Quote PDF" and "Object ID", but there is no way to give the customer a link to the quote so the can easily submit their payment.

 

The link IS available in other contexts thougout hubspot... For example, when you create a quote, the system gives you a chance to copy the link: 

rgriss_0-1629147196763.png

Or, from within a deal or a contact, you can manually "Create Email" and manually a link like this: 

rgriss_2-1629147442442.png

But within the automated email builder, there is no way to include the link:

rgriss_3-1629147740202.png

 

 

 

 

8 Replies
jvandervoorn
Participant

I'm desperate for this feature. I need to set up a reminder email to send before a quote expires and there's currently no way to add a "click here to view quote" button!

BMcCauley
Member

We want to do the same thing as jvandervoorn! Would love to send out a reminder email to send before a quote expires!

joelgrossman
Participant

+1

 

It's crazy to have a quote tool that doesn't make you easily send reminders to the customer to sign that quote using an email that has the link to the quote...

scottstirling
Member

This needs to be added .... I too would like to utilize the automation in Hubspot to send out reminders for unsigned quotes.  It really doesn't make sense that this isn't an option.

jessvossler
Member | Partner

Please add this feature.

eterobby
Participant

I was able to achieve this in my automation workflow, by using the syntax shown on https://community.hubspot.com/t5/Email-Marketing-Tool/Use-personalization-tokens-in-image-link/m-p/5... with the relevant internal property ids (as obtained through the Quotes API).

 

Essentially, I just embed a link with the URL set to:

https://{{ quote.hs_proposal_domain }}/{{ quote.hs_proposal_slug }}

This works for me in my HubSpot instance, but you should obviously test it on yours to confirm because YMMV and all that.

MWilliams3
Contributor

Thanks for that @eterobby - works great, you're a star! 

RyC
Member

Please add this feature.  I tried the using the personalization tokens in a marketing email as suggested by @eterobby  but couldn't get the correct domain and slug to come through. 

 

It seems crazy there isn't a follow up email feature for quotes.  At the very least, make the external URL an invoice property within hubspot.  There's a property for the link to download the pdf, why not one for the actual quote?