From a management perspective, this type of property is crucial with our teams working remote.
To be able to build reporting that would tell us employee activity and production by the hour, instead of by the day, would be an essential feature for us.
Was my employee productive before 10:00 AM? After 3:00 PM? Did they take a lunch or did they work each hour of the day? This would be incredibly helpful!
Absolutely essential, we're having to use other tools and bolt these on to Hubspot to try and get it to work the way we need.
The booking tool needs a complete overhaul in my opinion. We need to be able to have workflows, sms reminders and email reminders customised for this process.
If the purpose is to keep all our data within HubSpot to track user engagement its not working.
Definitely required - we are building a customer database and there is no way to record what their operating times are, which is critical as it helps us determine when is the best time to contact them!
Given that a lot of the Date/TimeStamp fields in Hubspot (ticket created time, etc.) are actually capturing the Time...
It seems like an oversight that workflows/automation can only be set to trigger on the date portion of the TimeStamp, and not also have an option to trigger on time.
It'd be very helpful to be able to set up workflows that used If/Then branching logic based on time-of day...
e.g., "If time is between 8am-5pm ET, then round-robin assign ticket ownership to team X; if between 5-10pm ET, assign to team Y" and so-on.
Agreed! I am trying to have a form allow for folks to choose a preferred time for a live demo within the form....If I do it as open text I have no way of creating sensible workflows or automated email objects. We have no control over the content if we use an open single line of text...
I want to avoid emails that read, "Hi there, does [11 am ish is it possible to do this in the morning?] still work for you?"
We would also love to have this. We moved over from ZoHo which had a "best time to call" field we used often, and it's been highly requested by our team since we migrated.
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