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Add option to hide closed tickets

: Idea Submitted
rick_hubspot
Submitted by HubSpot Employee on ‎04-04-2019 08:10

Hi, 

 

I am adding this idea on behalf of a HubSpot user, the idea basically is to add the option to hide the ticket in the ticket overview once they it is closed. The reason behind is, that it is currently not possible to hide a ticket from the pipeline unless it get's deleted. Once you have a few thousand tickets, the pipeline is cluttered up.

 

Is there maybe a best practice or workaround for this issue? 

See more ideas labeled with:
HubSpot updates
2 Replies
carolineh
carolineh
New Member
‎10-01-2019 11:20

Totally agree- my current workaround has been to create an 'Archive' Pipeline and just move them into there. 

AbsoluteTeam
AbsoluteTeam
New Member
a week ago

Absolutely correct. It should auto archeive or disapear once status is moved to CLOSED.

 

Any news from support on this issue?