Add option to hide closed tickets



I am adding this idea on behalf of a HubSpot user, the idea basically is to add the option to hide the ticket in the ticket overview once they it is closed. The reason behind is, that it is currently not possible to hide a ticket from the pipeline unless it get's deleted. Once you have a few thousand tickets, the pipeline is cluttered up.


Is there maybe a best practice or workaround for this issue? 

HubSpot updates
2 Replies
New Member

Totally agree- my current workaround has been to create an 'Archive' Pipeline and just move them into there. 

New Member

Absolutely correct. It should auto archeive or disapear once status is moved to CLOSED.


Any news from support on this issue?