Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navigate later for reference like that of Gmail labels. Only open, close isn't helping as of now. Segregating 100 of conversations isn't possible. I was told currently this feature isn't available. Please do provide the option to label or tag my conversations.
I have to agree. The inability to label conversation is a huge issue. The search tool also doesn't seem to work. I have conversations in my "Assigned To Me" folder, and when I search on words contained in those conversations, the hubspot Search tool doesn't find them.
Not being able to go back and find old emails (aka conversation) is a huge issue.
I am new to HubSpot and this is a glaring issue which hopefully with enough traction can be added.
If we have the option to create a customisable label, which in turn creates a data point for Inbox management to be able to report on, this would allow Quality Assurance to be ran each month to see what the commonly faced issues are with system processes.
Please can we push this up the priority list for new functions!
+1 This is a basic feature that should be available for conversations. It's been 2 years since the feature was requested. Are you making any improvements to this part of the product? As it seems to be not.
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