HubSpot Ideas

SamhithaP

Add labels to the conversations

Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navigate later for reference like that of Gmail labels. Only open, close isn't helping as of now. Segregating 100 of conversations isn't possible. I was told currently this feature isn't available. Please do provide the option to label or tag my conversations. 

9 Replies
EmmanuelMcC
Member

I can't believe that this is not already a feature.  We make assumptions about products and that was a mistake that I made here

Zoominoff
Participant

I have to agree. The inability to label conversation is a huge issue. The search tool also doesn't seem to work. I have conversations in my "Assigned To Me" folder, and when I search on words contained in those conversations, the hubspot Search tool doesn't find them. 

 

Not being able to go back and find old emails (aka conversation) is a huge issue.

 

Perhaps I'm missing something?

HarryTodman
Member

I am new to HubSpot and this is a glaring issue which hopefully with enough traction can be added.

 

If we have the option to create a customisable label, which in turn creates a data point for Inbox management to be able to report on, this would allow Quality Assurance to be ran each month to see what the commonly faced issues are with system processes.

 

Please can we push this up the priority list for new functions!

nikmnz
Member

Hi everyone, I suggest adding your votes to these similar ideas if you haven't already done it:

HubSpot Community - Issue Tagging on Conversations - HubSpot Community

HubSpot Community - Add filters or tags for conversion Inbox - HubSpot Community

 

Maybe they will be merged by the HubSpot product team at some point, but this may increase the possibility of this lacking feature being noticed 💪

Awaisahsan
Member

I am also looking for a solution where we can label emails for different processes and tasks.

VAcevedo
Member

Giving my +1 to this idea. My company really needs this

Jeff_Murdoch
Member

+1, this is needed.

Ma8rie
Member

All companies need this, how is this not a feature 2 years after this post ?

MSTENGER
Member

+1 to this feature request.  This is a big gap from competitor ticketing solutions that provide customizable labeling of tickets.