Add filters or tags for conversion Inbox

Currently, chatboxes are filtered by very "simple" filters.


The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic.


It should be possible to tag a discussion on a notion of theme in order to be able to analyze later the impact of each theme.


Example: I'd like to see how many questions were asked about the concept of CMS , or the Marketing Hub ?


At the moment, it's impossible to do that... And it is clearly blocking for the analysis of interactions...