Currently, chatboxes are filtered by very "simple" filters.
The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic.
It should be possible to tag a discussion on a notion of theme in order to be able to analyze later the impact of each theme.
Example: I'd like to see how many questions were asked about the concept of CMS , or the Marketing Hub ?
At the moment, it's impossible to do that... And it is clearly blocking for the analysis of interactions...
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