Add automation to route Conversations to the correct Inbox
It would be great if we could be able to route incoming conversations to a particular inbox based on a contact property. Here is an example:
I have a generic contact form on my site with a question that lets the user specify why they're contacting us:
Talk to sales
Get support
Other inquiries
I'd like to use that user's input to then route the incoming conversation to the appropriate inbox (Sales, Support, General).
Currently, a form can only be connected to a single inbox, which doesn't help when multiple teams are using the Inbox feature. Also, using a workflow to submit an Internal email notification to a shared inbox connected to the Conversation inbox (e.g. support@companyname.com) will not work as the reply-to address for the new converation will be a HubSpot no-reply email address.
This would be a great feature to have. My use case is pretty similar in that I would base the filter off a contact property and potentially the subject line of the email. so