It would be great if we could be able to route incoming conversations to a particular inbox based on a contact property. Here is an example:
I have a generic contact form on my site with a question that lets the user specify why they're contacting us:
I'd like to use that user's input to then route the incoming conversation to the appropriate inbox (Sales, Support, General).
Currently, a form can only be connected to a single inbox, which doesn't help when multiple teams are using the Inbox feature. Also, using a workflow to submit an Internal email notification to a shared inbox connected to the Conversation inbox (e.g. email@example.com) will not work as the reply-to address for the new converation will be a HubSpot no-reply email address.
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