We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
It would be great to be able to add a comment to a note or an email that has been entered earlier. To create a note and comment chain.
I currently use HighRise CRM and one feature I use every day is adding comments to notes or emails in a company ou contact timeline. That way I have all the info about one subject in a "discussion" or in a series of notes instead of having to jump from one note to another with tasks and calls in between.
Thanks!
Luc Noël
@FePf thanks for checking in on this! At this time, the team is focused on a few other priorities so we don't currently have any plan for adding commenting on emails. We will be sure to notify you all if this chnages on our end though!
@alguil I see! So it would give your team the ability to leave a short recap on the interaction below the full correspondence so other team members could quickly get up to speed without reading through the call notes or email exchange in its entirety. That is really helpful to know.
Would you say the issue mainly stems from difficulty working with the email history in the tool or just that it is unecessary to have to read through all of the correspondence to get up to speed?
Hi @alguil! We don't currently have plans to add comments to emails but I would be curious to hear more about how you and your team might use that function in practice.
@ione commenting on a note, call, or logged activity is live to all users! This Knowledge Doc has more info on how you can use comminting in your portal.
As of today, you can now comment on any note, meeting, call or logged activity. It is not possible to comment on an email or task activity at this time. The team is looking in to adding this functionality to tasks.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.