HubSpot Ideas


Add a GIF and emoji functionality in the chat box

We had this feature in Intercom chat and both customers and agents had fun using it. It helps to make the conversation more friendly.

7 Replies

We would love this! I'm surprised it's not implemented as it's on the social posting function

HubSpot Employee

Commenting on behalf of a customer:


  • Emojis can be copied from the web and pasted into Conversations but it's not the same as having a button to click and select the emojis from a dropdown
  • Front Chat has an option to use emojis when chatting in conversations and
  • if HubSpot could have an emoji option in Chat too, that would be very handy and I quote "makes life nicer in Conversation Inboxes" and for internal use as well, when the team is adding comments to conversations in the notes.
  • Side note - even in this reply-to-idea comment on ideas forum, there is an emoji button as well but it's not available in Conversations

PLEASE consider implementing these features guys, me and our clients love to trade gifs and emojis, it makes a LOT of difference in our relashionship and our customer experience!

Contributor | Platinum Partner

Our customers have asked for this as well. Hoping this is in future releases.


I second this. It keeps the conversations fun from both ends and adds more personality to the responses. 


Idea submitted over a year ago, not even in consideration 👎 Interesting enough, this comment section, does have emojis, pictures, etc. Full WYSIWYG. Not that it's part of the platform already. Just sayin' 😉


Such a basic function, not started over 3 years later 😒 HubSpot is sleeping when it comes to social comms.