Emojis can be copied from the web and pasted into Conversations but it's not the same as having a button to click and select the emojis from a dropdown
if HubSpot could have an emoji option in Chat too, that would be very handy and I quote "makes life nicer in Conversation Inboxes" and for internal use as well, when the team is adding comments to conversations in the notes.
Side note - even in this reply-to-idea comment on ideas forum, there is an emoji button as well but it's not available in Conversations
PLEASE consider implementing these features guys, me and our clients love to trade gifs and emojis, it makes a LOT of difference in our relashionship and our customer experience!
Idea submitted over a year ago, not even in consideration 👎 Interesting enough, this comment section, does have emojis, pictures, etc. Full WYSIWYG. Not that it's part of the platform already. Just sayin' 😉