Add a GIF and emoji functionality in the chat box

[mstlaurent]

We had this feature in Intercom chat and both customers and agents had fun using it. It helps to make the conversation more friendly.

[charlottehall]

We would love this! I'm surprised it's not implemented as it's on the social posting function

[JacquelineOng]

Commenting on behalf of a customer:

• Emojis can be copied from the web and pasted into Conversations but it's not the same as having a button to click and select the emojis from a dropdown
• Front Chat has an option to use emojis when chatting in conversations https://front.com/blog/emojis-in-your-inbox-how-to-take-email-from-to and
• if HubSpot could have an emoji option in Chat too, that would be very handy and I quote "makes life nicer in Conversation Inboxes" and for internal use as well, when the team is adding comments to conversations in the notes.
• Side note - even in this reply-to-idea comment on ideas forum, there is an emoji button as well but it's not available in Conversations

[FelipeTomazetti]

PLEASE consider implementing these features guys, me and our clients love to trade gifs and emojis, it makes a LOT of difference in our relashionship and our customer experience!

[SaWells]

Our customers have asked for this as well. Hoping this is in future releases.

[M_tate]

I second this. It keeps the conversations fun from both ends and adds more personality to the responses. 

[HMu8]

Idea submitted over a year ago, not even in consideration 👎 Interesting enough, this comment section, does have emojis, pictures, etc. Full WYSIWYG. Not that it's part of the platform already. Just sayin' 😉

[Marius2]

Such a basic function, not started over 3 years later 😒 HubSpot is sleeping when it comes to social comms.