HubSpot Ideas

inigolekunberri

Add Ticket Tokens to Custom Surveys

It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey:

 

- Subject: Ticket #{{Ticket ID}} Closed

- Body:

"Hi {{Contact Name}},

Your ticket #{{Ticket ID}} has been closed.

We'd love to know what you thought

[Start Survey]"