Add Ticket Properties/Customization to Customer Portal
While I love the customer portal concept, I find it especially lackluster in what content is sharable. It would be much more valuable for us to be able to customize what ticket properties our customers/clients are able to see. While the conversation visibility in the portal is useful, it doesn't really distinguish the portal from the email chain in whatever software the client uses (i.e. Outlook). The customer could just as easily (or with more ease) access the same information via Outlook, so the customer portal doesn't really add value. Adding the option to show ticket properties would give Hubspot users more opportunity to add value and visibility for their customers.
Agreed - only being able to show "Open" and "Closed" statuses is very limiting. It would be wonderful to be able to customize the properties exposed, including Jira integrated ones.
This. This is key for any user of the customer portal functionality. We really want to adopt the portal, but it's hard to sell to other stakeholders when it's so limited in its functionality and ability to communicate with the client on specific items (custom properties, exporting of data, etc.).
totally agree on this one. we're using the customer portal and would love to include individual ticket properties (like pipeline and time to resolve) so that SLA management would also become visible to our customers.
Hi everyone, I'm on the customer portal team and this is currently in the works. We're hoping to kick off a beta in a few weeks. Let me know if anyone would be interested in joining the beta.
