Add Ticket ID to Ticket Name/Subject Line

[MarketingSarah]

When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily be found in your inbox and in the 'tickets board'. This is also useful if a client wants an update on a particular ticket as one client can have multiple tickets. Zendesk does this automatically for example. 

[NicolasChoupin]

DEar Sarah, you can upvote this idea which is similar : https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-of-all-em...

[LindaMunetrix]

I agree that it would be helpful to be able to add the ticket ID to the subject line.  Most modern ticketing systems actually use the ID in the subject line to keep the correspondence connected to the ticket - usually there is a reply above this line.  It is also a good reference number to have available for both the user and the agent.

[RonPedersen]

Yes, ticket ID automatically in the subject line is crucial in a good ticketing system.

[CMcNeil]

Any updates on this.  This is something that would be very helpful.

[GraemeSharp]

Yes, this is desparately needed!!!!.

Can someone from Hubspot respond with an answer as to why this cant be done, or a more elegant workaround - perhaps like an Email Template that you can use to respond to a ticket that has:

TICKETID (note RECORDID appears to be the Unique field?)

TICKET NAME

ASSIGNEDTO

DATE (Various able to b selected)

Etc

Thanks,

Graeme

[voiceland]

+1

[GraemeSharp]

Hi All,

I found out from Hubspot that you can add the Ticket ID to the Subject Line. 

Go to Ticket Settings, then Pipelines.
Select your Pipeline.

Click on the Automate Tab

Then go to Additional status automation
Make sure you have a Workflow set up for Ticket Recieved status (see below)

Click on the Ticket Recieved Link

Then Click on Edit Email

Go to Settings

Then in the Subject Line section, click Personalise, then add in the Ticket ID (see below)

Hope this helps,

Graeme

[maxclusterGmbH]

But thats only for the initial Mail right? I would wish that the Ticket ID is given in the subject line in all mail communication. Like in other ticket systems.

[CMcNeil]

Yes we were able to get this figured out. And now we have ticket numbers. So much better.

[maxclusterGmbH]

@CMcNeil So the Ticket-ID is given in the subject line automatically? How? 🫠