Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores.
This feels like a major oversight to me because including NPS in a Dashboard, that can then be sent to Company Leaders or seen next to other relevant stats, seems like it should be basic included functionality.
Simply allowing for the pre-built NPS reports that already exist in the Analyse tab of the Survey to be added to a Dashboard would be a massive win.
Also, I think the same is true for CSAT & CE scores, so if that's the case those should also be able to be added to Dashboards.
100% same for us. I built out the dashboards for 2 brands based on their feedback surveys, and assumed I must have missed the chart for actual "NPS score" - only to find that it doesn't exist for custom surveys. This is annoying as we've managed to automate every other part of our delivery and reporting for feedback, but the main stat still relies on the manual analysis being pulled into the dash through a messy google sheet.
(Its also a shame you can currently only calculate NPS at a portal-wide level as we have multiple sub-brands/products).
I agree this is needed and should be a standard part of the reporting package. If you are going to offer the feature you need to consider how it will roll into a dashboard.
Totally agree. HubSpot promote the use of the Flywheel model which we have adopted into this year's strategy and i am trying to build dashboard reports for attract, engage and delight. NPS is a key report for the delight phase!
I just asked support for this again. Spearate analyze tabs for each NPS survey doesn't function in a mulitlanguage world.
We have NPS surveys in 4 languages - and it is a real pain trying to report on them together. One unified NPS analyze tab would be great - well, I think it is essential.
Ability to view Feedback emails as a type in the email analyze tab would be great.
Ability to add NPS and other custoemr feedback emails to a Campaign would make sense.
For emali response rates, custom reports don't cut it...
Agree - we've spent all this time building out CSAT surveys thinking the responses could be displayed in a dashboard we can display in our office, only to find out that functionality doesn't exist. Is there any workaround? Can we build the same reports manually for a dashboard? Or ETA on this feature being added please?
Please add this functionality to custom reports ! It is key to customer surveys to be able to evaluate NPS score at a total company level and within subsections.
I have created this solution that provides a workaround method to display an NPS (Net Promoter Score) card on your dashboards using custom properties and calculations.
Step 1: Create "Feedback Submissions" Properties
Create 11 properties named as follows for tracking NPS responses:
NPS Response 0
NPS Response 1
NPS Response 2
...
NPS Response 10
Property Details:
Field Type: Rollup
Calculated Property Type: Count
Number Format: Formatted Number
Associated Record Type: Contact
Associated Record Property: Last NPS Survey rating
Additional Condition: Filter by Last NPS survey ratings 0 through 10 (based on the property name)
Step 2: Create "Count of Feedback Submissions" Property
Property Details:
Field Type: Rollup
Calculated Property Type: Count
Number Format: Formatted Number
Associated Record Type: Contact
Associated Record Property: Last NPS Survey rating
By following these steps, you'll have all the necessary data pieces prepared to generate your NPS Score report in your dashboard. This setup calculates the NPS Score based on the last survey rating from Contacts and summarizes it for dashboard display.
Upvoting this idea! You can't even get a calcuated NPS for custom surveys in the Analyze tab of the individual survey. It's ridiculous to have to export to excel just to calculate the actual score which is the entire point of that question type.
Great work @AnouarDak however, sorry there's a but, as you say, works for "last NPS score". We have a lot of recurring customers with multiple NPS submissions over time and we'd end up with a different historical score from the "real" NPS report with your method.
+1 for CSAT and NPS reporting and agree that it's weird that it deosn't already exist. I'd add that a form field specifically for these options, particularly for NPS, would also be great rather than asking for NPS using a multiple choice or radio field which looks a bit weird.
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